PRIVACY POLICY AND T&C's

Glencruitten Guest House

Privacy Policy

Effective Date: 01 October 2024

At Glencruitten Guest House, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or stay at our guest house.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Booking Information: Details related to your stay, such as dates of stay, room preferences, and payment information.
• Communication: Any correspondence between you and Glencruitten Guest House, including emails and inquiries.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• To process and confirm your bookings.
• To communicate with you regarding your stay, inquiries, and special requests.
• To improve our services and guest experiences.
• To send you promotional materials, newsletters, or other information that may be of interest to you (you can opt-out at any time).

3. Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, marketing partners, or IT support. These parties are required to protect your information and use it only for the purposes for which we disclose it.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and request a copy of your personal data.
• The right to request correction of inaccurate personal data.
• The right to request deletion of your personal data, subject to legal obligations.
• The right to object to or restrict processing of your personal data.

To exercise these rights, please contact us using the information provided below.

6. Cookies

Our website may use cookies to enhance your experience. Cookies are small data files placed on your device when you visit our site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

7. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Glencruitten Guest House
sayward.harris@cambridgerei.com
+447365896765

1. Reservations and Payments

1.1. Booking Confirmation: Bookings are confirmed upon reservation, and payment will be automatically taken 7 days prior to arrival.

1.2. Payment Failure: If payment is not successfully processed, your booking will be canceled, and the room will be released for other reservations.

1.3. Accepted Payment Methods: We accept payments via credit/debit card, bank transfer, or approved online payment platforms.

1.4. Room Rates: All rates are inclusive of VAT. Rates are per room, per night, and include continental breakfast unless otherwise specified.

2. Cancellation Policy

2.1. Free Cancellation: Guests can cancel their booking free of charge up to 7 days prior to arrival.

2.2. Late Cancellations: If you cancel less than 7 days before your arrival, 50% of the booking fee will be charged. Cancellations within 48 hours of arrival or no-shows will be charged the full amount of the stay.

2.3. Changes to Booking: Any changes to your booking (e.g., date changes or room changes) are subject to availability and must be made at least 7 days before your scheduled arrival.

3. Check-in and Check-out

3.1. Check-in: Check-in is between 15:00 and 18:00. If you anticipate arriving later, please inform us in advance to ensure a smooth check-in process.

3.2. Check-out: Guests must check out by 11:00 AM on the day of departure. Late check-out may be available upon request and subject to additional fees.

4. House Policies

4.1. No Smoking or Vaping: Glencruitten Guest House is a smoke-free and vape-free environment. Smoking or vaping is prohibited in all indoor areas, including rooms and communal spaces. A £150 cleaning fee will be charged for any violation.

4.2. No Pets: Unfortunately, we cannot accommodate pets at this time.

4.3. Quiet Hours: For the comfort of all our guests, quiet hours are observed from 10:00 PM to
8:00 AM. Please respect your fellow guests by keeping noise levels to a minimum during these hours.

4.4. Guest Conduct: We reserve the right to refuse service or cancel bookings if guest behavior is deemed inappropriate or violates these terms.

5. Damages and Liability

5.1. Damages: Guests are responsible for any damages caused to the property or its contents during their stay. Any costs incurred to repair or replace damaged items will be charged to the guest.

5.2. Personal Property: Glencruitten Guest House is not responsible for the loss or theft of any personal items. Guests are encouraged to use the room safes provided and ensure valuables are secure.

5.3. Guest Safety: While every effort is made to ensure the safety of our guests, Glencruitten Guest House will not be held liable for accidents or injuries sustained during your stay.

6. Meals and Dining

6.1. Breakfast: Continental breakfast is served between 8:00 AM and 10:00 AM. Please notify us of any dietary restrictions in advance.

6.2. Wild Dining Experience: Dinner is available at an off-site location via our Wild Dining Experience. Please note this is not included in your room rate and must be booked separately. Dietary requirements must be communicated at the time of booking.

6.3. Afternoon Tea: Afternoon tea is available between 16:00 and 18:00, with different packages offered. Please book in advance.

7. Force Majeure

Glencruitten Guest House is not liable for cancellations or the inability to provide services due to events outside of our control, such as natural disasters, acts of terrorism, government restrictions, or other unforeseen circumstances. In such cases, any payments made will be refunded or deferred for a future booking.

8. Complaints

We strive to provide a high standard of service. If you have any complaints during your stay, please bring them to our attention immediately so we can address them promptly.

By making a booking with Glencruitten Guest House, you agree to abide by these terms and conditions.

Welcome to Glencruitten Guest House! To ensure a pleasant and enjoyable stay for all our guests, please adhere to the following house rules:

1. General Conduct

Respect Others: Please be considerate of fellow guests and staff. Maintain a respectful and friendly demeanor at all times.

Quiet Hours: To ensure the comfort of all guests, quiet hours are observed from 10:00 PM to 8:00 AM. Please keep noise to a minimum during these times.

2. Smoking and Vaping

No Smoking or Vaping: Glencruitten Guest House is a smoke-free and vape-free environment. Smoking or vaping is prohibited in all indoor areas, including rooms and communal spaces. A £150 cleaning fee will be charged for any violation.

3. Pets

No Pets: Unfortunately, we cannot accommodate pets to ensure the comfort and safety of all guests.

4. Check-In and Check-Out

Check-In: Guests are required to check in between 15:00 and 18:00. Please notify us of your expected arrival time in advance.

Check-Out: Check-out time is 11:00 AM. Late check-out may be requested and will incur an additional charge.

5. Room Use

Occupancy: The maximum occupancy for each room is as specified during booking. Please do not exceed this limit without prior approval.

Damages: Guests are responsible for any damages caused to the property or its contents during their stay. Any costs incurred to repair or replace damaged items will be charged to the guest.

6. Food and Beverages

Dining Options: Guests are welcome to enjoy our Wild Dining Experience and Afternoon Tea. Reservations for these services are required.

Minibar: If you would like to order drinks or have the minibar stocked, please submit your requests prior to arrival or upon check-in.

7. Safety and Security

Personal Belongings: Glencruitten Guest House is not responsible for the loss or theft of personal items. Please ensure that valuables are secured in your room.

Emergency Procedures: Familiarize yourself with the emergency exits and procedures located in your room.

8. Dining Recommendations

For your dining pleasure, we recommend the following restaurants in Oban:

EE-USK – Fresh seafood with stunning harbour views.
Contact: +44 1631 563 777

Cuan Mor – Relaxed dining with locally sourced ingredients.
Contact: +44 1631 565 888

Coast Restaurant – Seafood and modern Scottish cuisine in a vibrant atmosphere. Contact: +44 1631 565 095

The Waterfront Fishouse – Great seafood in a beautiful location. Contact: +44 1631 564 200

Kaina Italian Kitchen – Authentic Italian dishes in a cozy setting.
Contact: +44 1631 565 515

Mandarin Thai Cuisine – Traditional Thai dishes in a welcoming environment.
Contact: +44 1631 563 688

The Oban Inn – Family-run inn with a great selection of food and drink.
Contact: +44 1631 564 888

9. Taxi Services

For convenient transportation, you can contact the following local taxi services:

Oban Taxis
Contact: +44 1631 563 111

Taylors Taxis
Contact: +44 1631 564 300

Oban Radio Taxis Contact: +44 1631 563 333

Allan’s Taxis
Contact: +44 1631 564 700

10. Violation of House Rules

Right to Refuse Service: Glencruitten Guest House reserves the right to refuse service or terminate the stay of any guest who fails to comply with these house rules. No refunds will be issued in such cases.

Thank you for your understanding and cooperation. We hope you have a wonderful stay at Glencruitten Guest House!

Check-In

Time: Check-in is available between 15:00 and 18:00.

Reception: Our boutique guest house has a reception desk; however, it is not staffed outside of the designated check-in times.

Notification: Guests are kindly requested to submit their expected check-in time prior to arrival.

Breakfast Orders: Breakfast orders for the following morning can also be sent to the Guest Experience Manager at +447365896765 prior to or on arrival.

Contact for Drinks & Breakfast: For all drink orders and breakfast inquiries, please contact the Guest Experience Manager at +447365896765.

Check-Out

Time: Check-out is at 11:00 AM.

Late Check-Out: Late check-out may be requested and will incur an additional charge.

Extra Charges: Check-outs after the designated time will be charged for an additional day.

Key Drop: If there is no staff available at reception during your departure, please leave your key at the reception desk.

We appreciate your cooperation in following these procedures to ensure a smooth and enjoyable experience at Glencruitten Guest House. If you have any questions or special requests, please do not hesitate to reach out.